Frequently Asked Questions
Everything you need to know about your AROMATICA experience.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your account on our website.
Are AROMATICA products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% vegan and we never test on animals at any stage of production.
Do you offer international shipping?
We currently ship to over 30 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I find the right products for my skin type?
Each product page includes a 'Best For' section. You can also take our online Skin Quiz or contact our beauty consultants via live chat for personalized recommendations.